Are you worried about the reputation of your company? Do you want to remove defamatory or fake reviews on Yelp?
There are so many fake reviews on the internet, but negative or false Yelp reviews can have disastrous consequences for your business. Thankfully, you can take steps to ensure these reviews are taken offline.
Continue reading to learn how to get a Yelp review removed.
Contact The Customer Directly
Yelp may be able to remove the review from their site, and so can the reviewer.
If you are familiar with the customer who left the review, you may contact them directly to resolve the issue. Apologize to them and offer your best customer service skills to persuade them to take down their review.
Remain calm and remind yourself that the customer is always right. Antagonizing them further can lead to a worse review and less hope of removing the original review.
We discourage you from responding to the reviewer on Yelp’s platform because this can attract more unwanted attention and further harm your company’s reputation. Also, it probably won’t lead to the review being removed.
See If The Review Violates Yelp’s Terms Of Service
Take clear screenshots of the review because it may be necessary if you opt to take legal action against the customer. If you’re sure the review is false, an attorney can help you send the reviewer a cease and desist letter.
Now it’s vital to check Yelp’s Terms of Service to see if the review complies with their content guidelines. A remove can violate their Terms of Service for several reasons.
Yelp will remove any reviews containing inappropriate content or are deemed to be fake. Threats, online harassment, and hate speech are considered inappropriate content. Reviews must be the nature of a first-hand experience and must respect privacy laws.
Everyone must abide by Yelp’s rules, so ensure that you use their language when reporting bad Yelp reviews. It will boost your chances of having the review removed.
We at Dandy are familiar with Yelp’s content guidelines and have removed over 5,000 negative reviews. We offer a fantastic service to help you remove bad Yelp reviews and restore your company’s reputation.
Report and Remove the False Yelp Review
If there’s a violation of Yelp’s Terms of Service, you can flag the content via your business Yelp account. Follow these steps to report false Yelp reviews:
- Claim your business page by visiting biz.yelp.com.
- Find the negative or fake review in the “Reviews” section of your Yelp business account;
- Select the three dots (“More Options”) and choose “Report Review”.
A Yelp employee will determine if the review violates their Terms of Service.
Remove Defamatory Or Fake Reviews On Yelp Today
Now you know how to get a Yelp review removed, so what are you waiting for? It may take a little time and effort, but it will hugely benefit your business.
We hope you found this blog useful. Contact us if you need expert help to remove defamatory or fake reviews on Yelp.