Case Study: How we Removed over 60 Bad Reviews for a Premier Personal Injury Law Firm!
Actual Image dated January 24, 2022 of the customer's account with GetDandy:
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About the Company
With over 3.5 Billion won for their clients, this premier personal injury Law Firm story begins at the end of the 19th Century in Detroit. This successful legal practice involved the representation of labor unions, community leaders, and businesses.
The Challenge
The Firm was interested in managing and monitoring their current online reputation and capturing more online reviews to help them grow their business. They also wanted help removing bad reviews that they felt were defamatory and didn’t tell the actual customer experience that The Firm is known for.
Before working with GetDandy, the management of online reviews was more of a manual task, going in and out of several review sites to make sure they were operational and business information was up to date. Removing defamatory reviews was daunting and time-consuming. The Firm wanted to focus on providing exceptional customer experiences, so they were looking to GetDandy to automate reputation management and monitoring and automate the challenge process to have reviews removed from sites like Google, Facebook. In addition to removing bad reviews, they wanted to capture new reviews from their customers. This was also a very manual process, and while they had a great approach to capture recent reviews, they were also looking at ways to improve this process.
The Solution
GetDandy and The Firm teamed up to bring reputation management to the forefront. The Firm signed on for several solutions; Review Removal, Reputation Management, and Review Generation.
The goal was to remove bad reviews and generate more customer reviews to showcase the authentic customer experience and keep an eye on all the reviews they collected across several different review sites. For The Firm, time is money, and they needed Reviewvio to automate some of these processes so they could focus on growing the business. GetDandy was able to remove over 60 negative reviews from The Firm’s Google My Business Page!
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Business Value Derived
Within a couple of months, The Firm realized the positive impact of removing over 60 negative reviews and generating numerous positive reviews with the GetDandy platform. Managing all of their reviews from one easy to use dashboard saves The Firm’s staff 10 hours per week! The Firm was able to jump one entire average star rating (from 3.5 to 4.5) and has noticed a substantial increase in schedule requests. In summary:
- Removed 60 negative reviews in first 90 days
- Generated new 5 star reviews
- Saving 10 hours per week by managing all reviews in one dashboard
- Moved up one average star rating – expect 10% annual revenue increase