Edwards Plumbing and Heating
Challenge:
With a growing customer base, Edwards Plumbing and Heating needed a reputation boost to win more service calls and repeat business. They lacked the time and resources to manually manage reviews and customer engagement.
How Our AI Brand Manager Helped:
Got them discovered: Improved their online rating, helping them appear in more local searches for plumbing services.
Got them chosen:
Removed 44 negative reviews and replied to over 1,356 reviews with AI-generated responses, building trust with potential customers.
Created brand advocates:
AI-powered review requests encouraged happy customers to leave positive feedback, leading to more repeat business and referrals.
Results & Revenue Impact:
Star rating increase: +0.2532 (now 4.3) More inbound leads from local searches
Unfair reviews removed: 44 Higher credibility, increased customer conversions
Reviews replied to: 1,356 Stronger customer relationships and retention
Edwards Plumbing and Heating now wins more service calls, generates repeat business, and has a bulletproof reputationall without any extra work.
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