GetDandy or Birdeye
10k+ Businesses trust GetDandy for their 360° BrandSecurity, using proprietary technology to turn Reputation into Revenue
GetDandy is a 360° BrandSecurity Platform, helping multi location businesses protect their reputation, identifying threats and bad reviews, using proprietary technology to score these threats, and automating removal takedowns, Additionally, GetDandy has a variety of reputation listening tools, managing reviews from 100 sites and web mentions in one dashboard, automated sms and email customer experience surveys, uses AI to analyze all customer feedback and provide actionable insights, uses AI and automation to automatically reply to all online reviews – both positive and negative reviews and has a suite of communication tools to help businesses communicate with prospects and customers.
Birdeye is a reputation management and customer experience platform for local businesses. Birdeye offers tools to send out review requests, surveys, and connect with customers through website chat and texts.
Core Focus
360 BrandSecurity – Turning Reputation into Revenue
Review Management & Customer Feedback
Reputation Listening. Reputation Listening aggregates reviews, posts, and commentary across social platforms. Become aware of your online reputation, good or bad.
Yes, AI-driven
No
Threat Detection. Threat detection applies models and algorithms to identify deliberate, coordinated attacks across platforms.
Yes, AI-driven
No
Removal automation. Automated systems to interact with social platforms and review sites to have false, misleading, and abusive negative posts removed from their systems
Yes, AI-driven
No
AI Brand Manager
Yes
No
AI Review Replies
Yes, AI-driven and 100% Automated
Yes, requires manual intervention’
Survey & Feedback Tools
Yes
Yes
Analytics & Insights
Yes, AI-Powered Customer Experience Insights
Yes
Messaging/Omni-channel
Yes
Yes
Multi-location Support
Yes
Yes
Google Review Integration
Yes
Yes
Social Media Automated Posting
Limited
Yes
White-label Solutions for Agencies
Yes
No
Customer Payments
No
No
Pricing
Competitive, Tailored Plans
Custom, Tiered Pricing
Ease of Use
Highly Intuitive, Simple Setup
User-friendly, Feature-rich
Best For
SMBs and Multi Location businesses looing for a 360 degree (symbol) reputation tool to automatically turn reputation into revenue
Broad Customer Engagement Needs
