The Gilstrap Family Dealerships
Challenge:
Easley Mitsubishi operates in a highly competitive auto market where online reviews directly influence car buyers’ decisions. They needed to improve their reputation to attract more leads, convert buyers, and protect their brand from unfair negative reviews.
How Our AI Brand Manager Helped:
Got them discovered: By improving their Google rating, they now rank higher in local searches, attracting more in-market car buyers.
Got them chosen:
By removing 44 unfair negative reviews and generating 194 positive reviews, more customers now trust their dealership. Created brand advocates: QR code-powered feedback made it easy for happy customers to leave positive reviews, leading to more referrals and repeat buyers.
Results & Revenue Impact:
Star rating increase: +0.3226 (now 4.6) Higher search rankings, more leads
Unfair reviews removed: 44 Improved reputation, increased customer trust
Customers engaged via QR codes: 195 More positive reviews, higher conversions
Positive feedback generated: 194 Increased brand loyalty
Easley Mitsubishi now attracts more car buyers, closes more deals, and has a protected brand reputationall without their team lifting a finger.
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