Businesses spend millions on marketing and promotions and when someone posts a negative review on their business profile or any other review platform, it can hurt their sales and revenue despite efforts. You cannot simply remove the negative reviews but a strategic approach can help you to prevent negative reviews. Is there any legit way to prevent negative reviews?
Well, platforms allow every user to post his review about your business whether it is negative or positive. Both reviews help to build a fair community. At Dandy, we specialize in helping the business with review management. We offer marketing tools and support to stay connected with the users so you can build positive sentiments for your business.
Here are some simple steps to minimize the chances of getting negative reviews for your business:
1. Communicate with your Customers
Not every negative review is “a fake” but some are the result of your poor services too. A negative review is the warning that you need to work on your flaws. You can ask the reviewers to share their experience with your business before leaving a review on any platform.
How to reach out to customers after purchase?
You only have a few days before the user tests your product and goes to any review platform to leave a positive or negative review. Dandy offers an intelligent text message marketing tool that can help your customers to shape their feedback. You can ask them to share personal experiences before leaving the reviews. You can also offer them additional incentives to compensate for their bad experience. Dandy is the future of marketing and it is currently being used by well-established businesses across the globe for their review management strategies.
2. Conduct Surveys
Asking for a review is not a bad thing and almost every business is doing this in one way or another. Most of the buyers won’t bother to leave any kind of review or feedback until they have the motivation to do so. You can ask your buyers to leave reviews or fill out a feedback survey to get freebies and other discounts. Free stuff can create a soft spot for your business and they are more likely to leave a positive review for your business. Surveys can help you to fix your issues with your customers so pay attention to these tactics that you may consider useless otherwise.
3. Connect with your Reviewers
Customer service is one of the most important aspects that shape the success or failure of your business. From finding the right product to offering after-sale services, your customer must feel special and you need to connect with them on the next level. Whether you receive positive reviews or negative reviews, you need to interact with your reviewers. Small preventive adjustments can help you to reduce the chances of getting negative reviews from your previous buyers.
How Dandy can help your business with review management?
Dandy is an intelligent marketing platform that offers services and products to help businesses to deal with negative reviews. Whether you want to remove negative reviews from Yelp or want to build strong relationships with your customers, Dandy experts can help you to achieve business goals.