Case Study: How we Removed Over 80 Bad Reviews for Kiin Imm Thai Restaurant in 90 days!
About the Company
Kiin Imm Thai restaurant is a premier establishment with two locations in Maryland. Being in business for many years, Kiin Imm has experience their share of unfair bad reviews – some left by competitors, some by disgruntled employees and some by bots. Being a family owned business, they value relationships with customers and want to make a great impression.
Actual Client Account as of September, 2022
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Kiin Imm was interested in managing and monitoring their current online reputation and capturing more online reviews to help them grow their business. They also wanted help removing bad reviews that they felt were defamatory and didn’t tell the actual customer experience that Kiin Imm is known for.
Before working with Dandy, the management of online reviews was more of a manual task, going in and out of several review sites to make sure they were operational and business information was up to date. Removing defamatory reviews was daunting and time-consuming. Kiin Imm wanted to focus on providing exceptional customer experiences, so they were looking to Dandy to automate reputation management and monitoring and automate the challenge process to have reviews removed from sites like Google, Facebook, and Yelp. In addition to removing bad reviews, they wanted to capture new reviews from their customers. This was also a very manual process, and while they had a great approach to capture recent reviews, they were also looking at ways to improve this process.
Dandy and Kiin Imm teamed up to bring reputation management to the forefront. Kiin Imm signed on for several solutions; Review Removal, Reputation Management, and Review Generation.
The goal was to remove bad reviews and generate more customer reviews to showcase the authentic customer experience and keep an eye on all the reviews they collected across several different review sites. For Kiin Imm, time is money, and they needed Dandy to automate some of these processes so they could focus on growing the business. Dandy was able to remove over 80 negative reviews from Kiin Imm’s Google My Business Page within 90 days!!!
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Business Value Derived
Within a couple of months, Kiin Imm realized the positive impact of removing over 80 negative reviews and generating numerous positive reviews with the Dandy platform. Managing all of their reviews from one easy to use dashboard saves Kiin Imm staff 10 hours per week! Kiin Imm was able to jump nearly one entire average star rating (from 3.5 to 4.4) and has noticed a substantial increase in schedule requests. In summary:
- Removed 80 + negative reviews in first 90 days
- Generated hundreds of 5 star reviews
- Saving 10 hours per week by managing all reviews in one dashboard
- Moved up one average star rating – expect 10% annual revenue increase